Last Updated: August 18, 2025
Business Owner: TGS Venture Private Limited
General Terms
This Refund & Cancellation Policy outlines the terms under which HolidayGlobes.com (operated by TGS Venture Private Limited) manages cancellations, modifications, and refund requests for travel services booked through our website, mobile platforms, or customer support center.
By confirming a booking with HolidayGlobes.com, you agree to comply with this Policy and the terms and conditions of the applicable airlines, hotels, car rental agencies, tour operators, and other travel service providers (collectively, “Travel Service Providers”).
Role of HolidayGlobes.com
HolidayGlobes.com acts solely as an intermediary between you and the Travel Service Provider. While we facilitate your booking, all cancellations, changes, and refund decisions are governed exclusively by the Travel Service Provider’s policies.
We do not control the refund timelines or decisions of Travel Service Providers. Refunds may take up to three (3) billing cycles to reflect in your bank statement, depending on your financial institution and provider’s processing time.
HolidayGlobes.com is not responsible for:
- Delays caused by Travel Service Providers in processing refunds.
- Partial refunds or non-refundable fares per provider policies.
- Any direct, indirect, or consequential losses arising from cancellations, rescheduling, or denied refunds.
Airline & Travel Service Provider Policies
- All bookings are subject to the fare rules and terms of the respective Travel Service Provider at the time of purchase.
- Many discounted or promotional fares are non-refundable and may carry strict restrictions for changes or cancellations.
- Applicable airline or provider-imposed fees for cancellations or changes must be paid by the customer.
- If multiple airlines or providers are involved, each one’s individual policy applies separately.
- Hotels, car rentals, and activity providers have their own cancellation timelines and penalties, which will apply to your booking.
Service Fees
In addition to provider fees, HolidayGlobes.com may apply a non-refundable service fee for processing cancellations, exchanges, or refund requests. This administrative fee is separate from charges imposed by the Travel Service Provider and will be disclosed to you at the time of request.
Refund Eligibility
You may be eligible for a refund if:
- Your booking fare rules allow cancellations with a refund.
- The cancellation is made within the provider’s specified deadline.
- All applicable terms and conditions are met.
Please note:
- Refund amounts are determined according to fare rules at the time of purchase.
- Some fares may only be refundable as future travel credits.
- Government-imposed taxes may be refundable in certain cases, even for non-refundable tickets.
Refund Processing Timeline
Once your refund request is submitted to the respective Travel Service Provider:
- Airlines may take 8–12 weeks or longer to process refunds.
- Hotels, tours, or car rentals may process within 7–30 business days.
HolidayGlobes.com will update you once confirmation is received from the provider. We cannot accelerate refunds beyond the provider’s established processing time.
Cancellations by Airlines or Service Providers
If a flight, hotel, or service is canceled directly by the provider, your refund or alternate arrangements will follow that provider’s policies. HolidayGlobes.com will assist you in submitting necessary claims but is not liable for the provider’s final decision.
Policy on No-Shows
Failure to check in for a booked flight, hotel, or service (“no-show”) will result in forfeiture of the full booking amount. No refunds will be issued in such cases as per provider rules.
How to Request a Cancellation or Refund
You may request a cancellation or refund by:
Email: support@holidayglobes.com
Phone:+1-888-595-2181
Please include your booking reference number, full name, and trip details.
For security reasons, we can only process requests from the email address used for the booking. You may be asked to provide identity verification before processing.
Contact Information
For any questions or clarifications regarding this Refund & Cancellation Policy, contact us at:
Email: support@holidayglobes.com
Phone: +1-888-595-2181
